miamastore refund policy

DELIVERY

Packages are generally dispatched within 60 days after receipt of payment and are shipped via UPS, FEDEX, DHL or EMS with tracking and drop-off without signature.
After the shipment we will provide you with a link to track your package online.

Orders will be delivered within 60 days

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CUSTOMS, DUTIES, AND TAXES

Any order may be subject to customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

RETURN POLICY

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

MiamaStore is a tailoring centre so we make your dress as we receive your order! For this reason every dress is considered "made to measure" also if you choose a standard size. We will refund or change dresses only if there are serious problems or manufacturing defects. You must consider this before making an order on miamastore.com!


All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received.

Our products must be returned within 30 days of the date you receive the items

You're eligible for a return or exchange if:
we shipped you the wrong item;
we shipped you an item in the wrong color;
we shipped you a defective item.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation.

If you have questions about our return policy, please feel free to contact our customer service here

PLEASE NOTE: No refund will be disposed if you've ordered a "made to measure" or "customized" dress on MiamaStore.

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