Terms and conditions of use
By using miamastore.com, you declare that you are of legal age or that you are visiting the site under the supervision of an adult.
The main purpose of the miamastore.com platform is to connect suppliers with potential customers on the one hand and to have its own shop for direct sales both physically and online on the other. Miamastore.com international is not a shop but a site for displaying the products supplied. MiamaStore.com (Italy) is a national shop and sells directly to its customers the products displayed.
Reproduction of any part of the site is strictly prohibited except with the express permission of miamastore.com. Miamastore.com reserves the right to close accounts, terminate services, and cancel orders if it is found that the customer is violating the site’s rules or the interests of miamastore.com.
It is forbidden to publish, distribute or copy any of the content of this website; to make any use that is defamatory, obscene, and pornographic or not in accordance with international laws. Each user is responsible for each access they make and for everything they communicate and transmit through the site (including financial transactions).
Please protect your data when accessing your account.
Please notify miamastore.com immediately of any unauthorised use of your password and user name.
All material posted on the site such as comments, suggestions or questions will be treated as non-confidential material and miamastore.com will have the irrevocable right to use, copy, share, publish, transmit, translate and adapt it. This material, once published on the site, will become the exclusive property of miamastore.com.
Texts, graphics, icons, images, audio clips and software belong exclusively to miamastore.com. Only miamastore.com may modify or copy this material.
All software used on this site is the property of miamastore.com or its software provider. International Copyright laws protect all the content and software.
The use of trademarks without the consent of miamastore.com is strictly prohibited.
Miamastore.com can, without any notification, terminate accounts and revoke rights acquired with them.
Cancellation, however, does not imply cancellation of mutual rights and obligations (including delivery and/or payment).
The products viewable on miamastore.com are made available by the suppliers as proposed on the site.
Miamastore.com does not provide any guarantee, implicit or explicit, of the functioning of the software or products on sale.
The miamastore.com website may contain errors and/or inaccuracies. To the extent permitted by law, miamastore.com shall not be liable for damages of any kind arising from the use of this site.
Miamastore.com reserves the right to reject or cancel, at its complete discretion, any order for any reason.
Some situations may require the cancellation of an order, either due to unavailability of the item or inadequate information about the product ordered. Miamastore.com reserves the right to request further verification or information before accepting any order.
Important! Due to the handcrafted nature of the products, the delivery date is to be considered as “indicative” only.
Right of withdrawal
The right of withdrawal is governed by Legislative Decree no. 206 of 06/09/2005 and the laws of the European Union on trade.
You have the right to withdraw from the purchase contract and return the products for any reason within 14 days.
To exercise this right, the Customer must send a communication within 10 working days from the date of receipt of the goods. The notice of withdrawal must be sent by registered letter with return receipt addressed to MiamaStore.com Via Giuseppe Ungaretti, 43 84090 Montecorvino Pugliano (SA) Italy
You can request a return without having to send the registered letter by simply making the request directly from your account.
According to Legislative Decree no. 206 of 06/09/2005, the right of withdrawal cannot be exercised in case of purchases made with VAT number.
Any replacement goods or refunds will therefore be at the sole discretion of the seller.
Should you have any doubts or questions about the order you have received, it is always advisable to contact customer service first in order to agree on a mutually beneficial solution.
Exclusions from the right of withdrawal
Our dresses are not pre-made, but are made especially for you according to your exact measurements.
In accordance with Article 55 of the Consumer Code, personalised products cannot be returned and/or refunded. In fact, as soon as we receive your order, our tailors will start sourcing the fabrics and embroidery to start working on them for you.
This is why it is not possible to return them, because a dress that suits you will not suit other brides.
However, for your protection, orders cancelled within 24 hours of payment confirmation will be 100% refunded. Once your order has been processed (24 hours after your purchase) it can no longer be cancelled.
MiamaStore does not stock! For this reason, even sartorial dresses made to standard sizes are considered made-to-measure and cannot be refunded unless there are clear manufacturing flaws.
Please take this into account before placing your order.
Forfeiture of the right of withdrawal
No right of withdrawal shall be exercised due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where it is ascertained:
- Even partial use of the goods and any consumables
- Missing outer packaging and/or original inner packaging
- Damage to the product for any reason whatsoever
- Any missing integral elements of the product (accessories, parts, etc.)
In the above cases, the purchased goods will be returned to the sender, who will be charged with the shipping costs.
Tailoring a wedding or formal dress may take longer than expected due to the handmade nature of the product.
All customers are requested to place their orders well in advance of the event date.
Please take this into account before placing your order.
The customer is entirely responsible for the shipment of returned goods and may use any courier as long as the shipment is traceable. The costs for return shipments are entirely borne by the customer.
Recipient of returned goods
The goods shall be returned to the following recipient:
Via Giuseppe Ungaretti, 43
84090 Montecorvino Pugliano (SA)
Payment by cash on delivery (only for shipments in Italy)
By choosing to pay cash on delivery, the customer undertakes to pay the courier and not to refuse the package.
The customer may exercise the right of withdrawal only and exclusively after having received and paid for the goods ordered, in accordance with Art. 5 of Legislative Decree 185/99
If the recipient is absent or if the address is wrong, the customer shall pay the return shipping costs and all costs associated with the non-delivery and agrees to receive and pay for the ordered goods by cash on delivery.
Privacy and processing of personal data
For information on the processing of personal data click here*
This site may contain links to other sites that are owned by third parties.
Miamastore.com is not responsible for the content and operations of such sites.
Please feel free to contact our customer care whenever you want